(02) 9543 7431
Privacy Policy
Effective Date: 01 January 2025
Dimtech IT ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, or products. We respect your privacy rights and ensure that your personal data is handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By accessing and using our website and services, you agree to the practices described in this policy. Please read it carefully.
1. Collection of Personal Information
We collect personal information that is necessary to provide you with our IT support services, including:
Contact Information: Name, email address, phone number, and business name.
Account Information: Usernames, passwords, and any data related to accounts or subscriptions.
Technical Information: Information about your devices, network configurations, and usage patterns to provide support services (e.g., IP address, browser type, operating system).
Service Usage Data: Information regarding the services you request, interactions with our support team, and other transactional data.
We collect personal information through various methods, such as forms, email, phone calls, and when you use our services.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
To provide IT support services, including technical support, troubleshooting, and maintenance.
To communicate with you regarding our services, updates, promotions, and other relevant information.
To improve and personalize our services, troubleshoot issues, and enhance user experience.
To comply with legal obligations and protect our legal rights.
3. Disclosure of Personal Information
We may share your personal information in the following circumstances:
Third-Party Service Providers: We may disclose your personal information to trusted third-party service providers who assist us in delivering our services (e.g., cloud storage providers, payment processors). These providers are obligated to handle your data securely and only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as a subpoena or government investigation.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
We do not sell, rent, or lease your personal information to third parties.
4. Data Security
We take the security of your personal information seriously and use reasonable physical, electronic, and administrative safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When personal information is no longer needed, we will securely dispose of or anonymize it.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve the functionality of our services. Cookies are small files stored on your device that help us remember your preferences and track website activity.
You can adjust your browser settings to manage or block cookies. However, blocking cookies may impact your ability to use certain features of our website.
7. Your Rights and Choices
Under the Privacy Act 1988 (Cth), you have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of any inaccurate, incomplete, or outdated information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Opt-out of Marketing: If you no longer wish to receive marketing communications, you can opt out by following the instructions in the communication or by contacting us directly.
To exercise these rights, please contact us at the details provided below.
8. Third-Party Websites
Our website may contain links to third-party websites. These websites are not operated or controlled by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, and the updated policy will be effective as of the posted date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Dimtech IT
info@dimtechit.com.au
02 9543 7431